Last Updated: August 2026
At FOROSECARE, we work to provide a clear, reliable, and transparent shipping experience. This Shipping Policy explains our shipping coverage, order processing times, delivery estimates, shipping fees, tracking, taxes, duties, delayed packages, damaged packages, and other shipping-related matters.
This Policy applies to eligible retail orders placed directly through the official FOROSECARE website.
1. Shipping Coverage
FOROSECARE currently supports online retail shipping to the following countries:
| Shipping Destination | Online Retail Availability |
|---|---|
| United States | Available |
| Canada | Available |
| Australia | Available |
Shipping availability may vary depending on the product, warehouse location, carrier coverage, package size, inventory availability, and delivery address.
Available shipping options will be displayed at checkout after you enter your delivery address.
If your country or region cannot be selected at checkout, FOROSECARE does not currently support online retail orders for that destination.
2. Regions Not Yet Supported
Online retail service is not currently available for the United Kingdom, Mexico, or countries within Europe because we are still developing our logistics and after-sales support systems for these markets.
We expect to gradually introduce online retail service in these regions before November 2026. This estimated launch schedule may change depending on logistics coverage, local requirements, and after-sales service readiness.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Processing may take longer during:
- Public holidays and peak shopping periods
- Promotional campaigns or product launches
- Periods of unusually high order volume
- Inventory adjustments or temporary stock shortages
- Payment, fraud-prevention, or address verification
- Pre-order or backordered product periods
Order processing time is separate from the estimated delivery time.
4. Estimated Delivery Time
Estimated delivery times begin after your order has been shipped, not on the date the order was placed.
Delivery times vary depending on your destination, selected shipping method, carrier availability, warehouse location, local delivery conditions, and product availability.
An estimated delivery timeframe will be displayed at checkout or provided in your shipping confirmation email when available.
Delivery estimates are provided for reference only and are not guaranteed. Remote areas may require additional delivery time.
5. Free Shipping
Eligible orders shipped to the United States, Canada, and Australia qualify for free standard shipping when the order subtotal reaches US$30 or more.
Unless otherwise stated at checkout, the free shipping threshold is calculated based on the merchandise subtotal after discounts have been applied.
Free shipping applies only to eligible standard shipping methods. Expedited shipping, remote-area delivery, address correction, or other special delivery services may require an additional fee.
6. Shipping Rates
Available shipping methods and applicable fees will be displayed at checkout before payment is completed.
Shipping rates may vary based on:
- Delivery destination
- Order value
- Package weight and dimensions
- Product type
- Selected shipping method
- Carrier availability
- Current promotional offers
7. Taxes and Duties
FOROSECARE product prices for currently supported online retail regions, including the United States, Canada, and Australia, are intended to include applicable taxes and import duties.
Customers should not normally be required to pay additional taxes or customs duties when receiving an eligible order placed through our official website.
Please be cautious of suspicious payment requests. FOROSECARE will not contact you through an unofficial payment channel to request separate payment of taxes, customs duties, or import fees after your order has been placed.
If a carrier or customs authority requests an unexpected payment, please contact FOROSECARE before making the payment so that our team can review the request.
8. Shipping Carriers
FOROSECARE works with selected logistics providers and local delivery carriers to deliver orders.
The carrier assigned to an order may depend on the delivery destination, warehouse location, product type, package size, selected shipping method, and carrier availability.
Customers generally cannot select a specific carrier unless that option is expressly provided at checkout.
9. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may require 24–72 hours to appear after the package has been transferred to the carrier.
If your tracking information has not updated for several business days, please review the carrier’s tracking page and contact FOROSECARE if further assistance is required.
10. Split Shipments
Some orders may be shipped in more than one package due to warehouse availability, product size, packaging requirements, or inventory location.
If your order is divided into multiple shipments, the packages may arrive on different dates and you may receive more than one tracking number.
A split shipment does not necessarily mean that an item is missing from your order.
11. Incorrect or Incomplete Shipping Address
Please make sure your recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and email address are complete and accurate before placing your order.
FOROSECARE is not responsible for delays, failed deliveries, returned packages, additional shipping costs, or lost shipments caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed, packed, or shipped.
12. Delivery Delays
Although we work with carriers to deliver orders within the estimated timeframe, delays may occur because of:
- Severe weather or natural events
- Carrier service interruptions
- Public holidays or peak delivery periods
- Customs inspections or local import procedures
- Incorrect or incomplete delivery information
- Remote or restricted delivery locations
- Inventory or warehouse disruptions
- Events outside our reasonable control
Delivery dates provided by FOROSECARE or the carrier are estimates and cannot be guaranteed.
13. Lost, Stolen, or Missing Packages
If your tracking information shows that a package has been delivered but you cannot locate it, please first check:
- The shipping address entered on your order
- Your mailbox, front door, garage, or other safe delivery areas
- Your building reception desk, parcel locker, or property office
- Household members or neighbors who may have accepted the package
- The local carrier or delivery office
If the package still cannot be located, contact FOROSECARE with your order number and tracking information so that we can review the shipment and assist where possible.
FOROSECARE is not responsible for packages that are stolen, misplaced, or lost after carrier-confirmed delivery, except where otherwise required by applicable law.
14. Damaged Packages or Products
If your package or product arrives damaged, please keep the product, shipping box, internal packaging materials, shipping label, and all included contents.
Contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos or videos of the damaged product
- Photos of the internal and external packaging
- A clear photo of the shipping label
Our team will review the information and determine an appropriate solution based on the circumstances and applicable law.
15. Failed Delivery and Returned Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other delivery-related issues.
If a package is returned because of information or actions attributable to the customer, additional shipping charges may apply before the package can be sent again.
If a returned order is eligible for a refund, original shipping charges, return shipping costs, address correction charges, and other third-party fees may be deducted where permitted by applicable law.
16. Pre-Orders, Backorders, and Out-of-Stock Products
Products marked as pre-order, backorder, or temporarily out of stock may have processing and delivery times that differ from our standard estimates.
If an order contains both available and temporarily unavailable products, FOROSECARE may ship the available products separately when reasonably possible.
17. Order Changes and Cancellations
To request an order change or cancellation, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be changed or cancelled after it has entered processing, been packed, or been transferred to the carrier.
Once an order has shipped, any return request will be handled in accordance with the FOROSECARE Return and Refund Policy.
18. Contact Us
If you have questions about shipping coverage, order processing, delivery, tracking, taxes, damaged packages, or missing shipments, please contact:
Email: info@forosecare.com