Privacy Policy

FOROSECARE respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, subscribe to marketing communications, participate in a promotion, submit product preferences, or contact our customer support team.

This Privacy Policy applies to personal information collected through the official FOROSECARE website and related online services.

1. Personal Information We Collect

Depending on how you interact with FOROSECARE, we may collect the following categories of personal information:

• Contact information: name, email address, telephone number, billing address, and shipping address.
• Account information: account login details, saved addresses, order history, and account preferences.
• Order information: products purchased, order value, discounts, returns, refunds, shipping details, and delivery status.
• Payment-related information: payment method, transaction status, billing details, and limited payment information provided by payment processors.
• Device and technical information: IP address, browser type, device type, operating system, language, time zone, and device identifiers.
• Website activity: pages viewed, products viewed, searches, clicks, shopping cart activity, referral source, and interaction with website features.
• Marketing information: email subscription status, campaign interactions, advertising preferences, and promotional participation.
• Beauty interests and preferences: product interests, beauty routines, skin or makeup preferences, and other information you voluntarily submit.
• Communications: messages, reviews, feedback, support requests, survey responses, and other information you provide when contacting us.

Please provide only information that is accurate and necessary for your interaction with FOROSECARE.

2. How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, complete a form, or contact us
• Automatically through cookies, pixels, analytics tools, and similar technologies
• From payment processors, shipping carriers, and other service providers involved in completing your transaction
• From advertising, marketing, analytics, and social media platforms where permitted by applicable law
• From publicly available sources or business partners where appropriate and lawful

3. How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfill, and deliver orders
• Process payments, refunds, returns, and exchanges
• Create and manage customer accounts
• Send order confirmations, shipping updates, and service notifications
• Respond to questions, support requests, complaints, and warranty-related matters
• Provide product suggestions and personalize website content
• Send marketing communications where permitted
• Measure website performance and understand how customers use our services
• Improve our website, products, services, customer support, and marketing
• Detect, investigate, and prevent fraud, misuse, security incidents, and prohibited activity
• Enforce our policies and protect the rights, property, and safety of FOROSECARE, our customers, and others
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations

4. Payment Information

Payments made through the FOROSECARE website are processed by authorized third-party payment providers. These providers may collect and process payment card details, billing information, and transaction information in accordance with their own privacy and security practices.

FOROSECARE generally does not directly store complete payment card numbers or card security codes.

5. Email Marketing

If you subscribe to FOROSECARE emails, you may receive product updates, promotional offers, beauty content, recommendations, abandoned cart reminders, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link included in the footer of a marketing email.

Unsubscribing from marketing emails will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or responses to customer support requests.

6. Cookies and Tracking Technologies

FOROSECARE and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, analyze website activity, measure advertising performance, personalize content, and improve the shopping experience.

These technologies may collect information such as:

• IP address and approximate location
• Browser and device information
• Pages and products viewed
• Search, click, and shopping cart activity
• Referral source and advertising interactions
• Website preferences and session information

You can manage or disable cookies through your browser settings or through any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

7. Analytics and Advertising

We may use analytics and advertising services to understand website performance, measure campaign effectiveness, show relevant advertisements, and improve our marketing activities.

Depending on applicable law, certain advertising or tracking activities may be considered targeted advertising, cross-context behavioral advertising, or sharing of personal information. Where required, you may be provided with options to manage these activities.

8. How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers
• Payment processors and fraud-prevention providers
• Warehouses, fulfillment partners, shipping carriers, and delivery providers
• Email, messaging, and customer communication platforms
• Advertising, marketing, and social media platforms
• Analytics, website optimization, and technology providers
• Customer service, review, survey, and support tools
• Professional advisers, including legal, accounting, insurance, and compliance providers

These parties may process personal information only as necessary to provide services to FOROSECARE or as otherwise permitted by applicable law.

We may also disclose personal information when required by law, legal process, court order, government request, or when reasonably necessary to protect our rights, prevent fraud, investigate security incidents, or protect the safety of customers and others.

9. Shopify

The FOROSECARE online store is hosted through Shopify. Shopify processes certain personal information to provide ecommerce, checkout, payment, security, analytics, and store functionality.

Information processed by Shopify may also be subject to Shopify’s own privacy practices and applicable terms.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, manage customer relationships, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

12. International Data Transfers

FOROSECARE and our service providers may process or store personal information in countries other than the country where you live. These countries may have different data protection laws. Where required, we take appropriate steps to support the lawful transfer and handling of personal information.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of certain personal information
• Request restriction of or object to certain processing activities
• Request a portable copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Manage certain cookies, targeted advertising, or data-sharing activities
• Submit an appeal where applicable if a privacy request is denied

To submit a privacy request, please contact us using the email address listed below. We may need to verify your identity before completing the request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. FOROSECARE is not responsible for the privacy, security, or content practices of third parties. Please review their privacy policies before providing personal information.

15. Children’s Privacy

The FOROSECARE website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal obligations. The revised version will be posted on this page with an updated “Last Updated” date.

17. Contact Us

If you have questions about this Privacy Policy, how FOROSECARE handles personal information, or would like to submit a privacy request, please contact:

Email: info@forosecare.com